Here is a collection of advice, guidance and resources.

This page will be updated regularly as developments come to our notice.

The most recent additions will appear at the top of the list.

email us at if you have any questions or comments.


Misleading pictures and videos about Covid-19 are circulating online follow links below to find out how to spot misinformation

For Facebook Click Here


For the latest Govt Roadmap Out Of Lockdown published 22 February Click Here

6th January 2021 National lockdown: Stay at Home

National Lockdown Rules Apply in Hertfordshire Click Here

Hertfordshire Service Updates Click Here

Residents and Businesses Guidance Click Here

Vaccination Programme – Advice from Herts Valleys CCG as follows: People aged 80 and over are starting to receive a national NHS letter inviting them to book a COVID vaccination. If they would prefer a local appointment arranged by their own GP, they can wait and will be contacted shortly.

Hertfordshire is in Tier 4 from the 20 December

The Government have made the decision to put Hertfordshire into Tier 4 restrictions. Nearby areas also in Tier 4 include:

  • London

  • Buckinghamshire

  • Essex (excluding Tendring, Uttlesford and Colchester)

  • Central Bedfordshire, Bedford, Milton Keynes and Luton

  • Peterborough

See a full list of areas in Tier 4

These increased restrictions have been brought in to combat a new variant of the coronavirus which is believed to spread more quickly. In addition, the planned easing of restrictions over the period of 23 to 27 December will now no longer go ahead.

Existing support bubble arrangements for people living alone, people requiring childcare support, people requiring care, and vulnerable people can continue in Tier 4.

Please check government guidance on support bubbles.

Visit the Government website to see a full list of the Tier 4 restrictions

 If your circumstances have changed as a result of COVID-19 and you are struggling to pay for food and household bills please contact HertsHelp, call 0300 123 4044, email or visit their website.

Visit our website to see the impact of Tier 4 on our services

Download the NHS COVID-19 app for free,
the simplest way to help protect those we love

It’s the fastest way to see if you’re at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.

Click Here or go to the App store on your device

The latest Public Health England guidance for the Hands, Face, Space message. Really useful resources for you to promote and reinforce safe and essential behaviour through social media, email signatures, websites, posters and bulletins

Click Here


For the latest Government general guidance on Covid-19 please Click Here


LATEST Guidance for Village Halls on Re-opening

ACRE New Information Sheet for Opening after Lockdown plus Risk Assessments and other helpful documents Click Here

ACRE Guidance for Village Halls and Community Buildings – Pre-School re-opening

Click Here

As of 20 December all Halls should now remain closed, except where the legal exemptions apply, until at least 30 December

Business and RHL Support Grants

Contact your Local Authority for information on availability of Grants

Healthy Hub North Herts: COVID-19 Support Service

We have tailored our service to provide guidance on the support available during COVID-19 as well providing health and wellbeing advice.  Contact the hub to get friendly, professional one-to-one support. There is no right or wrong question. We will do our best to find the right support for you.

Call 01462 474111 (Mon to Fri, 9am-5pm), email or visit our Healthy Hub North Herts website to find out more about the services that are providing guidance on the support available during this difficult time.

Free Training

HCC Workforce Development and Partnership Team will be trialling a new way of delivering training as we move towards offering learning via Webinars/Virtual Classrooms.  Initially for courses focusing on Mental Health, Dementia and Safe Administration of Medication will be delivered through a live trainer via Webcam which will replicate a classroom experience as closely as possible.  All Virtual training will be fully funded and free to attend and to access you will require a device with a front facing camera such as a laptop/computer, tablet or smartphone. We will do all we can to support you technically and to overcome any initial barriers to accessing this training.

To book onto these courses please email with the course required, your name and an email address to enable us to send on the joining links for each course.  For a Table of Courses Click Here


Communities 1st wants to hear from you – If your voluntary organisation is still delivering your service, please inform us of what kind of help, support, guidance you most need from Communities 1st.

If your organisation is facing challenges as a direct result of Coronavirus you can contact us on 01727 743018 or via email: and we will prioritise support for your organisation.


Fully Funded Digital Wellbeing Support For Front Line Workers

from Mind In Mid Herts  Click Here

Guidance Staying alert and safe (social distancing) – Published 11 May 2020

Click Here

Updated Guidance – Coronavirus outbreak FAQs: what you can and can’t do

Click Here

Guidance Staying safe outside your home – Published 11 May 2020

Click Here

Volunteer as a Compassionate Community Connector

To volunteer – if you would like to volunteer and become a Compassionate Community Connector click here

If you are from a charity or community group which needs volunteers or help, complete our Support for voluntary sector organisations form here or visit our Resource Hub for useful information, guides and resources

If you’re in an at risk group and need help or support please complete our online form here.  The purpose of this form is to collect your contact details so we can help connect you to support from a volunteer in your community. We will ask some other questions to find out more about the kind of help you need. If you need any help completing this form, please contact Communities 1 st on 020 8207 5115 or email

For Ideas and inspiration for fun things to do at home, please visit Covid19Ideas

Important Information for Vulnerable Utility Customers

Utility Companies providing Gas, Electricity and Water all keep Priority Services Registers whicvh is a free service to maintain their own register of their most vulnerable customers, so that in an emergency affecting their service, they can provide them with additional support. It is essential that they know where their customers are who may be more vulnerable due to the virus, for example people over 70, anyone that is chronically sick or families with young children, in case they need additional support. If people have not already registered they should be encouraged to do so now free Priority Services schemes so that companies can tailor their services support them when they may need it most. If you are aware of someone that may benefit from the scheme, please do encourage them to register for Priority Services Register.

Click Here for Utility Contact Details

Hertfordshire Heritage Services

Hertfordshire Archives and Local Studies will remain closed to the public until further notice. Our team are continuing to work from home whilst the archives are closed. We’re still checking the mailbox so please continue to ask us for advice, although it may take us a little more time than usual to reply. Our website and online resources including the archive catalogue, Hertfordshire Names Online indexes and Herts Memories network of community sites continue to be available. We will be adding more content to these in the coming weeks. We will also be continuing to maintain the security of the unique collections in our care whilst our public facilities remain closed.

Hertfordshire Libraries My Story 2020 Families

“I didn’t know that…!” Calling children to talk to an adult and tell us their story

Hertfordshire Libraries and Nysa Projects would like to invite children and young people to take part in our #creativequarantine project, My Story Families.

Visit our blog now for all the information you need to encourage your children and young people to join in.

Active East Herts want to ensure that the community is able to keep active and stay connected.

We have therefore been working with a number of local instructors to develop a timetable of online classes which now has over 100 classes a week with sessions catering for as young as 1 month old’s up to sessions designed for Older Adults who need access to gentle, seated exercise. Most of the classes are completely FREE and are delivered by East Hertfordshire based instructors who are finding alternative ways to deliver sessions through this difficult time. We have worked hard to ensure a diverse range of sessions are available and we strongly believe there will be a session for everyone in the weekly schedule.  

 Click Here  to view the whole calendar 

Alzheimer’s Society Resources and Advice

Alzheimer’s Society will continue to be here for anyone affected by dementia. During the COVID-19 outbreak our Dementia Connect support line will remain open every day. If you or anyone you know needs advice or support, please call us on 0333 150 3456.

You can also find information, advice and resources on supporting people living with dementia on Alzheimer’s Society’s Covid-19 web page:

Click Here

Tesco Bags of Help has launched a new Fund in response to the Coronavirus outbreak.

The new short-term fund is open to registered charities, voluntary and community organisations, schools, health bodies, Parish, Town and community councils, social enterprises, local authorities and social housing organisations across the UK. Grants of £500 are available to organisations that support vulnerable groups whose demand for services has been increased or disrupted, or who need to put new services in place. This might include stock for food banks, new home services for the elderly, increasing resources for children’s activities, and help for hospices, homeless charities and women’s refuges. The Fund is set up to support organisation need rather than fund specific projects and expects to make weekly awards. Applications can be made at any time.

Click Here to apply

HCC Waste Services Advice – What to do with bulky or DIY waste

If you have waste generated from some spring cleaning or a DIY job, please use your household waste and recycling containers where possible. For anything that would otherwise have be taken to a HWRC, please store it in a safe location until sites reopen.

Please do not leave waste outside the gates of HWRCs, any local neighbourhood recycling banks, or charity shops. It is classed as flytipping and could lead you to be prosecuted.

Online resource for charities

Catalyst (a UK Portfolio/Digital Fund grant holder) have collated some resources for charities in need of digital, data and design support. They have developed this in response to the crisis so it is specifically focused on what organisations need help with in the current context – including training and advice, funding, service delivery, remote working, video conferencing and care.

Click Here for the resources can be found here.

ACRE Guidance for Village Halls and Community Buildings and Business Support Grants

ACRE has produced a fact Sheet covering Grants in the Retail, Hospitality and Leisure (RHL) Sector which includes Village Halls. Also Furlough for employees is covered.

Click Here  for the ACRE Guidance Fact Sheet

Rural Response Emergency Grants Programme – Prince’s Countryside Fund

Our grants aim to sustain rural communities, improve the prospects of viability for farm and rural businesses, and support aid delivery in an emergency and build resilience.
Key areas the Fund seeks to address To be eligible for a grant you will need to demonstrate that your project is providing emergency relief to vulnerable or isolated individuals in rural or farming communities across the UK.

Click Here for further information

Applications close on Wednesday 15th April at 12pm.

Royal Parks Remain Open

Following the Prime Minister’s latest address, we are pleased that our parks can remain open for essential daily exercise, be that a run, walk or cycle. People are permitted to exercise once a day, either alone or with members of their immediate household, but all other gatherings in the parks of more than two people are banned and will be dispersed by the police. Social distancing, as set out by the Government, is absolutely crucial so people must stay at least two metres apart at all times. By following these rules, we can keep London’s parks open for everyone who needs them.

Click Here for more information

Tell the Rural Services Network about your Rural Community working together during lockdown.

With communities in lockdown at home, online delivery slots booked up several weeks in advance, and in England’s rural areas, 11% of premises – households and businesses – are unable to access a broadband connection with 10 Mbps there is a danger that our rural communities will suffer significant disadvantage in the coming weeks.

Click Here to read more and Access the Survey

Community Heartbeat Trust charity can now provide a service to help communities stay connected and support one another

The CHT, better known for its leading role in the provision of community defibrillators, can now provide a service to help communities stay connected and support one another during this period of self-isolation. Based upon its very successful V.E.T.S. service (Volunteer Emergency Telephone Service), which is primarily used for life threatening emergencies in a community, but also used for neighbourhood watch and other areas, the V.E.T.S. service has been formulated into a simple communication package for the community volunteer schemes across the country. Using telephone lines, rather than assuming everyone has a 3G/4G smartphone, as in other systems, this service allows a single emergency number for the village to be called, and this will ring simultaneously up to 10 volunteers in the community, who may be able to assist.

Click Here to find out more

Guidance for Community Transport From The Community Transport Association

The CTA has produced a document called Coronavirus/COVID-19: Guidance for Community Transport for Community Transport Groups to use. This document includes useful information such as:
* precautions you should take
* cleaning your vehicle
* cancelling services

Click Here

The Office of National Statistics publishes new statistics in response to Coronavirus (COVID-19)

The Office for National Statistics (ONS) has today published its first statistics as part of a new webpage looking at the impact of the coronavirus (COVID-19) on the UK.

Click Here

A new virtual ‘Countryside Hub’ has been created to help rural communities across the UK through the coronavirus pandemic.

The service will listen to concerns and act where necessary to ensure the countryside and its communities remain safe and resilient during the spread of the virus.

Launched by the Countryside Alliance, the hub offers support by signposting those within rural communities to the essential information, such as news on the latest government guidelines and announcements.

Click Here to read more

Coronavirus Fact Checks From the UK’s Independent Fact Checking Charity

Get the latest Checks on Coronavirus fact and fiction Click Here

Beware of the Free School Meals Email Scam

Click Here

The March Network offers advice on Loneliness, Social Isolation, Mental Health and COVID-19

The MARCH Network have put together a resource pack for creative activities that are available online Click Here

The MARCH Network are inviting participation in their study into the psychological and social experiences of Covid-19 for adults in the UK. Taking part involves answering a 15-minute online survey now and then answering a shorter 10-minute follow-up survey once a week whilst social isolation measures are in place. To take part Click Here

Charities Aid Foundation have launched a Fund to help smaller charitable organisations in the UK affected by the impact of Covid-19. Grants of up to £10,000 are available.

In this time of national crisis, CAF has launched this rapid response Fund to help smaller charitable organisations affected by the impact of Covid-19. Grants of up to £10,000 will help them to continue to deliver much needed support to our communities across the UK.

This is intended as a rapid response fund, and we aim to make payments to selected organisations within 14 days of application. Organisations with a charitable purpose and charitable activities, which had income of £1million or less in their last financial year are eligible.

Click Here to Apply

Fraudulent GOV.UK Text Messages

Following the alert sent out this morning, please see the official government response to messages such as the one shown below:

“The Government has only sent one text message to the public regarding new rules about staying at home to prevent the spread of COVID-19. Any others claiming to be from UK Government are false.

Criminals are able to use spoofing technology to send texts and emails impersonating organisations that you know and trust. We would remind anyone who receives an unexpected text or email asking for personal or financial details not click on the links or attachments, and don’t respond to any messages that ask for your personal or financial details.”

If you receive any such messages, report them to Action Fraud –

Hertfordshire Health Walks Temporarily Ceased

Hertfordshire Health Walks is now temporarily suspended until further notice.   We would encourage our walkers to remain active and keep up to date with government guidance. In the meantime we will be working hard to understand when we can restart the programmes and will work with Public Health colleagues and our army of volunteer Health Walk Leaders to make this happen as soon as we can. We will continue to keep you informed with monthly updates.

Click Here for all the news from HCC Countryside Management Service

Arts Council Response to Coronavirus

We are making £160 million of emergency funding available for those organisations and individuals who will need it during this crisis, and we have also changed the funding requirements for individuals and organisations currently in receipt of our funding.

Click Here

HCC Libraries – Your Questions Answered

Click Here

Herts County Council Coronavirus Guidance and Service Updates

Click Here

Herts County Council Rubbish and Recycling

All HWRCs are closed until further notice

All Household Waste Recycling Centres in Hertfordshire are now closed until further notice, following Government guidance.

Click Here

Coronavirus – disposing of contaminated waste

If you are showing symptoms, or are confirmed to have Covid-19, Defra offer this advice:

  • All contaminated waste (such as tissues and wipes) need to be securely sealed in a rubbish bag.

  • Put this bag inside another bag and tie the top securely.

  • Store the bag separately from other waste and recycling (and away from pets) for three days, before putting it in your general waste bin as normal.

  • Do NOT put contaminated tissues in your home recycling.

  • The impacts of the Coronavirus outbreak may mean there are changes to your normal waste collections.

Click here for more guidance

Hertsmere Borough Council Coronavirus Guidance and Service Updates

Click Here

North Herts District Council Coronavirus Guidance and Service Updates

Click Here

Dacorum Borough Council Coronavirus Guidance and Service Updates

Click Here

East Herts Council Coronavirus Guidance and Service Updates

Click Here

Broxbourne Borough Council Coronavirus Guidance and Service Updates

Click Here

Three Rivers District Council Coronavirus Guidance and Service Updates

Click Here

Watford Borough Council Coronavirus Guidance and Service Updates

Click Here

Welwyn Hatfield Borough Council Coronavirus Guidance and Service Updates

Click Here

Stevenage Borough Council Coronavirus Guidance and Service Updates

Click Here

Village Halls/Community Buildings Closure and Legionella

With the closure of so many buildings, there becomes an increased risk of the Legionella bacteria in water systems.  It is best to drain your system down before closing but if this is not possible make sure you flush out all pipework and storage tanks before re-opening. Guidance can be found in ACRE Information Sheet 15 Section 5.9 which is free to CDA Herts’ Members, £10 elsewhere.

Contact for Village Hall/Community Building advice

A message from Plunkett Foundation Chief Executive James Alcock

I have written an open letter to the groceries industry and urged them to take action to ensure supplies to rural community shops are maintained. We are in the midst of the most unprecedented of times, with multiple challenges facing individuals, families and businesses.

To read the letter Click Here

 Safeguarding and Coronavirus

Community Action Suffolk has some great resources on its website for Safeguarding issues.

Click Here

As has Community Impact Bucks

Click Here

Farmers are Key Workers says Govt.

For more from Farmers Weekly Click Here

 Coronavirus (COVID-19): MOTs for cars, vans and motorcycles due from 30 March 2020

What will happen if your car, van or motorcycle’s MOT due date is on or after 30 March 2020, including what you need to do to keep your vehicle safe to drive.

Click Here  for the Govt Guidance

Government website – what you need to know

The GOV.UK website covers news and guidance on several key areas including how to protect yourself, financial support, childcare, travel and information on the latest number of cases in the UK.

To read this guidance and other announcements Click Here

Coronavirus: What is social distancing?

Click Here

For general guidance for Village Halls, Community Groups, Community Transport and Mental Health Click Here

Update – We do now have specific guidance for Village Halls and Community Buildings and other Community Centres.  They must now close until further notice, with the exception that ‘Facilities may remain open for the purpose of hosting essential voluntary or public services, such as food banks or homeless services.’ 

Click Here to read the latest Guidance

Compassionate Community Connector programme – volunteering

The Compassionate Community Connector programme in response to Covid-19 is for people who are healthy and at low risk to help others.

Individuals Click Here to sign-up

For those who are unable to register online, they can phone our volunteer recruitment number on 020 3940 4865 between 1pm – 3pm, Monday to Friday.

Assistance for FOOD Banks

Herts Catering Ltd have supplies that they can get to foodbanks – please contact Stephen Lee-Foster at HCC to help make this happen

Steven’s email –

News from Energy Suppliers

Click Here for Northern Gas Networks 

Click Here for Calor Gas

Click Here for UK and Ireland Fuel Distributors Association Ltd, for off grid oil consumers

Click Here for Cadent Gas supplies

Data Protection – Information Commissioner’s Office

Click Here for guidance on Data Protection during Covid-19

Free coronavirus resources for charities by Lightful

Charities of all sizes are exploring new ways to adjust to this new reality to survive. From work from home policies and crisis comms to staying in touch with their supporters and maintaining regular donations, the challenges are real.

Lightful have pulled together a list of free coronavirus resources for charities in a great blog Click Here

Click Here for NCVO Guidance for your Charity and Coronavirus

Covid – 19 Charity Preparedness Group

A group to discuss and share contingency plans for charities in relation to Covid 19. It is a very helpful Facebook group to help all charities come together and get more organised during Coronavirus

Click Here

Domestic Abuse information and contact details

As you will no doubt be aware, the home is not likely to be a safe place for many people affected by domestic abuse. Safer North Hampshire have provided some information for those trying to support someone.

To view  Click Here

The National Allotment Society Covid 19 Emergency Measures

Click Here for guidance


Sadly, we’ve had to cancel face-to-face tuition until further notice, due to coronavirus.

We’re currently working on ways to support your learning – we’ll be in touch to discuss. We’re still available on 01992 556194, if you need to speak to us.

Click Here for HAFLS website

Small Charities Coalition – Letter to the Prime Minister

Without urgent help many charities and voluntary organisations are facing imminent collapse. Alongside fighting for their cause, they are also fighting for survival. Without these grassroots organisations, the people who are most in need in our communities will be even harder hit.

Click Here to add your Organisation’s name to the letter

Click Here to share details of the Campaign with your networks

Psychology Wellbeing Pack

You (or friends and colleagues) might be worried about Coronavirus and how it could affect your life. This may include being asked to stay at home and avoid other people.

This might feel difficult or stressful but we have designed this pack to support your mental health and wellbeing through this challenging time.

Click Here to download the Pack

Herts Community Foundation Coronavirus Relief Grants For Hertfordshire Charities

Applications are open for grants of up to £2,000 for groups dealing with the emerging issues in the community caused by the threat of the Coronovirus (Covid-19) outbreak.

We are currently focusing on emergency funding with priority to organisations providing services and support to older and vulnerable people as well as those with low and insecure incomes. We also invite applications from groups applying to support people of all ages with mental health issues.

Click Here for further information

Libraries and archives

All Hertfordshire libraries are closed (click the links below)

Instead, get stuck in to our brilliant ebooks and audiobooks and read your favourite magazines and newspapers online.

No items will be due back during this time, we’re extending all loans.

Hertfordshire Archives and Local Studies (HALS) is also closed. You can still explore the archives or get started with your family history online.









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